Shipping Policy

The Collective is an online marketplace that connects customers with independent breeders and vendors. We do not produce, hold, or ship products ourselves. All orders placed through the Platform are fulfilled and shipped directly by the Vendor.

Order Processing & Fulfillment

• Each Vendor is responsible for processing and shipping their own orders.

• Processing times may vary depending on the Vendor and will be communicated in their product listing or order confirmation.

• Customers should review the Vendor’s stated shipping information before placing an order.

Shipping Methods & Costs

• Vendors determine their own shipping methods, carriers, and rates.

• Shipping costs, if applicable, are calculated and displayed at checkout or within the Vendor’s product listing.

• The Collective does not control shipping fees or delivery options.

Delivery Times

• Delivery timelines vary based on the Vendor, destination, and carrier.

• The Collective cannot guarantee shipping or delivery times and is not responsible for delays once an order has been shipped by the Vendor.

Tracking & Notifications

• Where available, Vendors may provide tracking information once the order has been shipped.

• Customers should contact the Vendor directly for updates on order status.

Lost, Damaged, or Delayed Orders

• Vendors are solely responsible for ensuring orders are packaged and shipped safely.

• Claims for lost, damaged, or delayed items must be made directly with the Vendor and/or the shipping carrier.

• The Collective is not liable for shipping issues once the order has been handed over to the carrier.

International Shipping

• Availability of international shipping depends on each Vendor.

• Customers are responsible for ensuring compliance with local laws regarding cannabis seed imports.

• Customs delays, restrictions, or seizures are the responsibility of the customer and Vendor.